Refund / Return Policy

Return & Exchange Policy

The Basics

We want you to actually love what you get. If something's wrong, we'll fix it — but here's how it works.

Our standard is 14 days from delivery to start a return or exchange. If you're past that, reach out anyway — worst we can say is no.

What Qualifies

Item arrived damaged
You got the wrong item (our mistake, not a size/color you regret)
Item is defective (bad print, busted seam, etc.)

What Doesn't Qualify

Worn, washed, or altered items
Items without original tags
"I don't like it anymore" or buyer's remorse — sorry, we're a small shop and can't eat that cost
Sale/clearance items (final sale unless defective)

Proof Required for Damaged, Defective, or Wrong Items

If your item showed up damaged, defective, or wrong, we need proof before we can process anything. This includes but isn't limited to:

Photos of the damage or defect
Photos of the item you actually received (if it's the wrong item)
Photos of the shipping label/packaging if the damage looks shipping-related
Video, if a photo doesn't fully show the problem (like a broken zipper or a print that's peeling)

No proof, no refund or exchange. This isn't us being difficult — it protects the shop from people gaming the system, which keeps prices fair for everyone else.

Email your proof to contact@zombiehoney.com within 7 days of delivery, along with your order number. Include as much detail as you can — the more we see, the faster we can sort it out.

This 7-day window is specific to damage/defect/wrong-item claims — it's separate from (and shorter than) the general 14-day return window above, since these issues are easiest to verify soon after your package arrives.

How It Works

Email us at contact@zombiehoney.com with your order number and proof (photos/video) if applicable.
We'll review it and get back to you within 2–3 business days.
If approved, we'll send instructions for the return, or process your exchange/refund directly — depends on the situation.
Refunds go back to your original payment method and can take 5–10 business days to show up, depending on your bank.

Who Pays Shipping

Our mistake (wrong/damaged/defective item): we cover return shipping.
Everything else (approved returns not caused by us): you cover return shipping.

Exchanges

Want a different size instead of a refund? Say so when you email us. Exchanges depend on stock — if we're out of what you want, we'll refund you instead.

If the exchange isn't because of a mistake on our end (like a size swap), you'll cover the shipping cost to send it back, same as a standard return.